The Phoenix Guarantee:
- You must be completely satisfied or you may
return your purchase unused within 30 days after your receipt. You are only
responsible for the return freight, which you must prepay.
- If your purchase has been used, and you are not
satisfied, you may return it within 30 days after your receipt. You are
responsible for return freight, which you must prepay. We may deduct a
service charge of up to 15% of the purchase price from the refund if the
product shows visible signs of use. Please note that no refund can be given
if the product has been damaged beyond reasonable repair due to abuse.
- If the product fails in use due to defective
materials or workmanship, within one year after your receipt, we will, at our
option, send repair materials and instructions or repair the product free of
charge within one year after your receipt. You are responsible only for
freight, handling and packaging.
- All refunds will be made within 20 days after
our receipt of the returned product.
- THIS GUARANTEE IS LIMITED TO THE TERMS
DESCRIBED ABOVE, AND ALL OTHER WARRANTIES, INCLUDING MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. THE REMEDIES PROVIDED IN THIS
GUARANTEE ARE EXCLUSIVE, AND PHOENIX SHALL NOT BE RESPONSIBLE FOR ANY